FAQs

About Waves Family health

  • Where is Waves Family Health located?

    We are located inside Women's Care Florida at 1115 Wellness Way. Oviedo, FL 32765

  • What sets Waves Family Health apart from other clinics?

    We believe that health care should revolve around decisions that patients make between themselves and their doctor, not what the third party providers or the fee-for-service model dictates because of cost, time, or convenience. We believe that medical decision making should be evidence-based, in the context of the patient, their family, and their community, without the interference of outside interests. Our model allows more time to get to know you, which we believe is critical to developing relationships and making appropriate decisions for wellness, medical care, and chronic care management.

  • Can I get a same-day appointment?

    Yes! Same-day appointments are available for members only. 

  • What age patients does Waves Family Health accept?

    Short answer: everyone! We see everyone of all ages. Young, old, pregnant, everyone in between. That is the beauty of training as your board certified Family Medicine physician.

Primary Care

  • What is Direct Primary Care or DPC?

    Simply put, DPC is a return to medicine the way it used to be. Instead of the fee-for-service model, where you may be charged copays and expensive office visit charges, direct primary care uses a membership model to cut down on wait times, reduce the cost and burden of health care, and allow you to spend time and build a relationship with YOUR doctor, both in person and virtually. It’s a simpler approach to care, so that you can get what you need, when you need it.

  • So is this concierge medicine?

    While direct primary care provides concierge-level care (better access to your doctor and less rushed visits when you see them), concierge medicine practices still bill insurance for each visit and charges an additional fee on top of insurance, simply for access to the doctor. That fee can be several hundreds of dollars to tens of thousands of dollars per year. 

  • Can I still benefit if I don't go to the doctor frequently?

    We believe that access to your doctor is invaluable, especially for questions that could be simply answered or addressed by someone who knows you, preventing a visit to the emergency department or hospital or a search on Dr. Google. We do however design care around "wellness" and want to become your partner in an overall wellness and and prevention care plan. Access to care includes virtual visits, texting, emailing in addition to in-person visits. Virtual care is provided on an unlimited basis and included in the monthly fee. Because you will not be burdened with co-pays, and with our accessible schedules, the appointment process is streamlined and not rushed as it is in the current model. Individuals with high deductibles or who are uninsured especially can benefit from  a direct primary care practice. 

Clinical Services

  • Do you offer after-hours care?

    Yes! If there is an urgent matter, we strive to be there for our patients. If it can wait, please wait for normal business hours. 

  • What are the costs for things like bloodwork, medications, and imaging?

    One of the beauties of DPC is full price transparency. We have personally worked with local labs and imaging centers to ensure you the lowest cash price possible. We stock basic medications in our office and give them to you at wholesale cost. 

  • How can I contact my doctor?

    Your doctor is available to you 24/7 via phone call, text, email or video chat if neccesary.  With that said, your doctor is a real person who has a family and expects his patients to be respectful of that.  

Membership & Insurance

  • What does monthly membership cover?

    The monthly membership covers unrestricted, transparent, open access to the physician. Just a call, text, email, or same day office visit away. There is no one between you and your doctor. We are the ones that answer the phone, not an answering service. How cool is that?

  • Do you accept health insurance?

    No, our care is based on our monthly fee structure. No billing of insurers or third parties is undertaken, which allows us the freedom in our business model to provide the kind of care that we believe will make the difference in quality, patient satisfaction, and cost. With the reduction in paperwork for us, it allows us to focus on care, which improves physician satisfaction as well, and allows us to do the work we were trained to do.

  • Do I still need insurance?

    Yes, certainly. While we believe that better access to care and a better relationship with your physician lessens the need for specialty services, we believe it is important to have coverage for complex conditions, procedures, imaging, emergency visits and hospitalizations that would require higher levels of care that could be expensive and can be covered under insurance plans. Plans that work best with our model include catastrophic plans, high deductible plans, and PPO plans and cost-sharing organizations. 

  • If I have Medicare, can I still join?

    Soon.  Currently, medicare does not allow me to take on medicare patients. We are in the process of filing paperwork with medicare to allow us to do this. This process takes a few months. Medicare Patients are encouraged to place their names on the waiting list and we will contact them as soon as medicare will allow us.  You will have to sign a waiver that will declare that neither you nor your doctor will bill Medicare for our services, but Medicare will be available to you for medications, laboratories, procedures, hospitalizations and other things that are prescribed by our practice.

  • What if I need to cancel my membership?

    Situations change, we get it. Not a problem at all. We just ask you give us 30 days notice so we can tie up any loose ends and give you a chance to find another doctor. If you pay quarterly or annually, you will be immediately refunded the remaining balance, no hard feelings whatsoever.

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